Privacy Policy
Effective date: [[LEGAL: EFFECTIVE_DATE]] · Last updated: [[LEGAL: LAST_UPDATED]]
This policy explains what personal data we collect when you use this website or send us a request, why we need it, who it is shared with and how you can control it.
1. Who we are
The data controller is [[LEGAL: LEGAL_ENTITY_NAME]], [[LEGAL: REGISTERED_ADDRESS]]. Privacy contact: [[LEGAL: PRIVACY_CONTACT_NAME]], [[LEGAL: LEGAL_CONTACT_EMAIL]].
2. What we collect
| What | How we get it | Why |
|---|---|---|
| Name, email, phone, delivery address, items ordered, notes | The order form | To handle your order request and confirm it |
| Name, email, phone, service details, project location | The quotation form | To prepare a quotation |
| Name, phone, email (optional), message | The contact form | To reply to your enquiry |
| Site language and the page you sent the form from | Sent with each form | To reply in your language and understand what you were looking at |
| Usage statistics (pages viewed, device type, approximate location) | Google Analytics, only if you accept | To improve the website |
| A scrambled form of your IP address | Form and login requests | To stop abuse such as spam. It cannot be turned back into your address. |
| Your selected products | Stored on your own device only | To keep your order list between pages |
We do not ask for payment details. Orders and quotations are requests, and no payment is taken on the website.
3. Why we use it, and on what basis
- To take steps you ask for before a contract, and to carry out a confirmed order (your order, quotation and contact requests).
- Our legitimate interest in keeping the website secure and free of abuse.
- Your consent, for analytics cookies. You can refuse, and you can withdraw consent at any time.
- Legal obligations, such as tax and accounting records for confirmed orders.
We do not sell your personal data and we do not use it for automated decisions about you.
4. Who we share it with
We use trusted service providers to run the website. They process data on our instructions:
- Vercel: website hosting
- Cloudflare: image storage and delivery, and DNS
- Supabase: database where requests are stored
- Brevo: sends the confirmation email after an order or quotation request
- Telegram: sends an internal alert to our team when a request arrives
- Google Analytics: usage statistics, only if you accept analytics cookies
[[LEGAL: DATA_PROCESSORS_CONFIRMED]]
We may also disclose data where the law requires it.
5. International transfers
Some of these providers process data outside the UAE. Hosting and data locations in use: [[LEGAL: HOSTING_REGION]].
[[LEGAL: DATA_TRANSFER_BASIS]]
6. How long we keep it
[[LEGAL: DATA_RETENTION_PERIODS]]
7. Your rights
Subject to applicable law you can ask us to:
- tell you what data we hold about you and give you a copy
- correct data that is wrong
- delete your data, where we have no reason to keep it
- stop or limit the use of your data, or object to it
- withdraw your consent to analytics at any time (use Cookie preferences in the footer)
- move your data to another provider, where this applies
To use these rights, write to [[LEGAL: LEGAL_CONTACT_EMAIL]]. We will ask you to confirm who you are before we act. If you are not satisfied with our answer you may complain to the competent data-protection authority.
8. Security
The website uses encrypted connections. Access to stored requests is limited to authorised staff with individual accounts, and the staff area locks after repeated failed sign-ins. Form submissions are rate-limited to stop abuse. No online system is perfectly secure, so please do not send sensitive information in free-text fields.
If a breach affects your personal data, we will tell the people affected and the authorities as the law requires.
9. Cookies
We use a small number of cookies. They are listed in the Cookie Policy, together with how to change your choice.
10. Children
This website is for businesses and adults. It is not directed at children and we do not knowingly collect data from them.
11. Changes to this policy
We may update this policy. The date at the top shows the latest change. Material changes will be highlighted on this page.
12. Contact
Questions or requests about your data: [[LEGAL: PRIVACY_CONTACT_NAME]], [[LEGAL: LEGAL_CONTACT_EMAIL]].